High error rate for Signatures

Incident Report for Idura

Resolved

Issues with the TSA provided by BankID was resolved around 22:15 CEST
Issues with Signing provided by BankID was resolved around 05:27 CEST

BankID reports that the "The outage in BankID Signing was experienced due to a maintenance."
Posted Apr 25, 2026 - 08:34 CEST

Update

Signing with BankID is still down. BankID is investigating the issue.
Posted Apr 24, 2026 - 22:15 CEST

Update

TSA services have been restored - Signing with most eIDs is now working again.
Signing with BankID is still down.
Posted Apr 24, 2026 - 22:09 CEST

Update

Our underlying TSA provider (Stø/BankID) is still down, which is affecting all signing operations.
BankID QES/CSC is still down, which is affecting Norwegian BankID signing operations.
Posted Apr 24, 2026 - 20:50 CEST

Investigating

We are seeing a high error rate for our Signatures product, related to our TSA and QES provider Stø/BankID.
Posted Apr 24, 2026 - 20:09 CEST
This incident affected: Idura Signatures and E-ID services (BankID Signing (Norway)).